Getting Started With Uptime.com

In this guide, we will cover the basic functionality of the platform and will offer insights on features for monitoring your website's uptime and performance.

For any additional questions, check out our support articles or contact us directly.

Let's get started!

Table of Contents

  1. What is a Check?
  2. Creating Your First Check
  3. Setting Up Notifications
  4. Adding New Users
  5. Adding Contacts and Contact Groups
  6. Understanding Check Failures
  7. Using Reporting
  8. Using Advanced Checks
  9. Visit Our Help Desk

 

What is a Check?

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A Check monitors a URL or IP address at intervals as low as one-minute from various locations across six continents. When the URL or IP address fails, checks issue alerts that contain details of the downtime incident(s) to designated contacts.

This overview covers the various check types available to you as an Uptime.com user. The list below identifies all check types available on Uptime.com. Click on a title for detailed instructions on adding each check type:

Web

Network

Email

Custom Checks

 
   
   

 

 

   

Getting Started:

Creating Your First Check

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When you first log in to Uptime.com, you are prompted to monitor your entire site. If you used a corporate email address, the root domain will auto-populate. Simply click Go and Uptime.com will run checks for your web server, DNS, blacklist/malware, and email. 

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Configure these checks one-by-one, or in bulk:

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Advanced users can click Add & configure checks one by one from the first screen to add a new check. We suggest starting with an HTTP(S) check but encourage users to explore each check type depending on your needs. If you wish, you can change the check type from the Check Type dropdown menu to any of our 17 available checks

Tip: When you create or edit a check, click Run Test to verify your settings are correct.

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All other checks are available on the Check Screen when you click Add New. Under the Basic tab of the check configuration screen, select your Check Type and fill in the required fields. Please use our Check Field Explanations article for assistance in defining required and optional parameters. 

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The support article on Advanced Check Options can help you further customize your checks to utilize:

  • Maintenance windows: prevent a check from issuing an alert while the maintenance window is active. More information on how alerts work in maintenance state.
  • Escalations: send an additional alert once a pre-configured amount of time has passed (such as five minutes or one hour) 
  • Sensitivity: the number of probe servers that must go to CRITICAL status before a check issues an alert
  • Number of retries: the number of times a probe server will retry a check before it goes to CRITICAL status

and other options depending on the check. 

For a full breakdown of each parameter, refer to our Check Field Explanation support article.

You can also customize your dashboard, or click Add New to create a new check. 

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Setting Up Notifications

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Email, SMS, and voice call notifications are part of New User Setup and are created for the primary account holder upon first login. When you create your first check, it will be assigned to a Default contact that utilizes the account owner’s credentials. 

In addition to email, SMS, and voice calls, Uptime.com supports most major third-party push notification providers that can receive incident alerts. 

With this list of Push Notification Integrations, you can send alerts and metrics to where your team lives and works. 

Here are some ideas on creating responsive escalations with Uptime.com.

Adding New Users

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Users generally have access to reports, can log into Uptime.com, can view checks (with higher permission levels able to edit or create new checks), and can receive emailed invoices and reports

Click New User from the Users Page. Add the user’s first and last name, email and time zone. Finally, choose that user’s Access Level to your Uptime.com account, then click Save. Uptime.com will send the user a verification email and allow the user to create a password.

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Please note: Basic tier accounts are not allotted multiple user slots.

Adding Contacts and Contact Groups

The Contact Screen is used to add new contacts or edit existing ones. Depending on how the contact is configured, individuals or contact groups associated with each contact will be notified of a downtime incident via:

Along with a contact’s Name, Email/Phone, and/or Integrations assigned, you can also see the number of Checks and Escalations configured. Access it by clicking Notifications>Contacts. 

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Understanding Check Failures

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When a check fails, an alert is issued to designated contact groups and other integrated push notification systems that have been configured. This alert contains the date, time, and location relevant to the outage. Depending on the check type, other technical data may be included such as server information or unexpected strings.  

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Using Reporting

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Use the Alert History Screen to get a quick or detailed view of alerts issued when that check failed.

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You can also create status pages (see example), or click Checks>Actions>Report to view an Uptime Report for a specific check, which provide a granular view of your domain uptime at all times.

If you have added a Real User Monitoring (RUM) check for your website, you can view RUM reports as well. NOTE: RUM Checks do require you to add HTML code to your website. See instructions here.

Alternatively, you can display the Uptime.com widget on your website to inform visitors of your server uptime statistics.

Once you have added checks to your account, you will notice check cards appear on your dashboard. You can customize your dashboard to filter which cards appear, in what order, and other settings tailored to your preference.

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These check cards offer detailed statistics on current state, response time, and Uptime as a percentage:

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Using Advanced Checks

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These features provide some advanced monitoring functionality that better simulates the user experience of your website:

Visit Our Help Desk

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Our Support Documentation covers Uptime.com’s functionality in greater detail. First, search our archives for an answer to your question. You can also Submit a Ticket if you are unable to solve your issue. We are happy to help!

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