Getting Started With

In this guide, we will cover the basic functionality of the platform and will offer insights on features for monitoring your website's uptime and performance.

For any additional questions, check out our support articles or contact us directly.

Let's get started!

Table of Contents

  1. Check Monitoring Explained
  2. Creating Your First Check
  3. Setting Up Notifications
  4. Adding New Users
  5. Understanding Check Failures
  6. Using Reporting
  7. Using Advanced Features
  8. Visit Our Help Desk


Check Monitoring Explained


Checks monitor your domain, and associated infrastructure, at one-minute intervals from various locations across six continents. When infrastructure fails, checks alert designated contacts of those downtime incidents.

This overview covers the various check types available to you as an user in detail. This list identifies all major check types available on Click on the title for detailed instructions on how to add each check type:



Getting Started:

Creating Your First Check


When you first login to, you are prompted to enter a URL for your first HTTP(S) check. If you wish, you can change the Check Type from its dropdown menu to any of our 17 available checks. You can customize your dashboard, or click Add New to create a new check.


The Domain Health tool will check your DNS, web, and email servers; verify your domain is not blacklisted; and check for malware. Schedule any relevant checks for your domain’s most important infrastructure in a single click.


All other checks are available on the Check Screen when you click Add New. Under the Basic tab of the check configuration screen, select your check type and fill in the required fields. Please use our Check Field Explanations article for assistance in defining required and optional parameters.

The support article on Advanced Check Options can help you further customize your checks with maintenance windows, escalations, sensitivity, number of retries, and other options dependent on the check.




Setting Up Notifications


Email, SMS and voice call notifications are part of New User Setup, and are created for the primary account holder upon first login.  In addition to email, SMS and voice calls, supports several third party push notification providers that can receive incident alerts. This list of Push Notification Integrations is helpful when setting up your customized alert system. In the next section, we will discuss adding new users for account access and notifications.

Here are some ideas on creating responsive escalations with 


Adding New Users


Click New User from the Users Page. Add the user’s first and last name, email and time zone. Finally, choose that user’s Access Level to your account, then click Save. will send the user a verification email, and allow the user to create a password.



Understanding Check Failures


When a check fails, an alert is issued to designated contact groups, and other integrated push notification systems that have been configured. This alert contains the date, time, and location relevant to the outage. Depending on the check type, other technical data may be included such as server information or unexpected strings.  


Using Reporting


Use the Alert History Screen to get a quick or detailed view of alerts issued when that check failed.


You can also create status pages (see example), or click Checks>Actions>Report to view an Uptime Report for a specific check, which provide a granular view of your domain uptime at all times.

If you have added a Real User Monitoring (RUM) check for your website, you can view RUM reports as well. NOTE: RUM Checks do require you to add HTML code to your website. See instructions here.

Alternatively, you can display the widget on your website to inform visitors of your server uptime statistics.

Once you have added checks to your account, you will notice check cards appear on your dashboard. These check cards offer detailed statistics on current state, response time, and Uptime as a percentage. You can customize your dashboard to filter which cards appear, in what order, and other settings tailored to your preference.




Using Advanced Features


These features provide some advanced monitoring functionality that better simulates the user experience of your website:

For a full breakdown of each parameter, refer to our Check Field Explanation support article.


Visit Our Help Desk


Our Support Documentation covers’s functionality in greater detail. First, search our archives for an answer to your question. You can also Submit a Ticket if you are unable to solve your issue. We are happy to help! 

Was this article helpful?
0 out of 0 found this helpful