Getting Started With

In this guide we will cover the basic functionality of the platform and will offer insights on features for monitoring your website's uptime and performance.

For any additional questions, check out our support articles or contact us directly.

Let's get started!

In this guide, you will find information on:

1. Check Monitoring Explained

2. Creating Your First Check

3. Setting Up Notifications

4. Adding New Users

5. Understanding Check Failures

6. Using Reporting

7. Using Advanced Features

8. Visit Our Help Desk


Check Monitoring Explained

Checks monitor your domain, and associated infrastructure, at one-minute intervals from various locations across six continents. When infrastructure fails, checks alert designated contacts of those downtime incidents.

This overview covers the various check types available to you as an user in detail. This list identifies all major check types available on Click on the title for detailed instructions on how to add each check type:




Getting Started:
Creating Your First Check

Enter the full URL of the website you wish to monitor in your Dashboard to create a basic HTTP(S) check.


All other checks are available on the Check Screen when you click Add New. Under the Basic tab of the check configuration screen, select your check type and fill in the required fields. Please use our Check Field Explanations article for assistance in defining required and optional parameters. The support article on Advanced Check Options can help you further customize your checks if necessary.



The Domain Health tool will check your DNS, web, and email servers; verify your domain is not blacklisted; and check for malware. Schedule any relevant checks for your domain’s most important infrastructure in a single click.



Setting Up Notifications

Email, SMS and voice call notifications are part of New User Setup, and are created for the primary account holder upon first logon.  In addition to email, SMS and voice calls, supports several third party push notification providers that can receive incident alerts. This list of Push Notification Integrations is helpful when setting up your customized alert system. In the next section, we will discuss adding new users for account access and notifications.


Adding New Users

Click New User from the Users Page. Add the user’s first and last name, email, timezone, and create a password. Finally, choose that user’s Access Level to your account.



Understanding Check Failures

When a check fails, an alert is issued to designated contact groups and other integrated push notification systems that have been configured. This alert contains the date, location, and time the outage occurred. Depending on the check type, other technical data may be included such as server information or unexpected strings.  


Using Reporting

Use the Alert History Screen to review checks that have been created, and to get a quick or detailed view of alerts issued when that check failed.


You can also create status pages (see example), or click Checks>Actions>Report to view an Uptime Report for a specific check, which provide a granular view of your domain uptime at all times. If you have added a Real User Monitoring (RUM) check for your website, you can view RUM reports as well.

Alternatively, you can display the widget on your website to inform visitors of your server uptime statistics.


Using Advanced Features

These features provide some advanced monitoring functionality that better simulates the user experience of your website:

For a full breakdown of each parameter, refer to our Check Field Explanation support article.


Visit Our Help Desk

Our Support Documentation covers’s functionality in greater detail. First, search our archives for an answer to your question. You can also Submit a Ticket if you are unable to solve your issue.