Overview of Contacts

The Contacts page is where you can create and view the contacts that are associated with your performance monitoring events. Access it by clicking Notifications>Contacts. 

To skip to a specific section of the "Contacts, Integrations, and Alert Escalations" video, click the links with the !

Depending on how the contact is configured, individuals or teams associated with each contact will be notified of a downtime incident via:

• Email
• SMS message and/or phone call
• Push notifications through a third-party provider

Please Note: the number of SMS messages/phone calls you receive may be limited based on the monitoring plan you’ve selected for your account.  

Table of Contents

• The Contact Screen
• Adding/Editing Contacts
• Adding Contacts to a Check

The Contact Screen

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The Contact Screen is used to add new contacts, or edit existing ones. Along with a contact’s Name, Email/Phone, and/or Integrations assigned, you can see the number of Checks and Escalations configured.

From the Contact screen, click Actions to reveal a dropdown menu where you can Edit or Delete a contact. Click Test to simulate a test alert email, SMS message, phone call, or to test an Integration profile. Confirm your contact is receiving the test to ensure future incidents will receive proper notification.

Adding/Editing Contacts

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The illustration below shows the fields that are displayed when adding/editing a contact, which include the name, email, SMS/phone number, or integration profile. Furthermore, you’re able to add multiple email addresses and SMS numbers to a single contact group if needed.

It is also possible to send UP alerts to only the email address and/or integration assigned to a contact if you tick the box Send UP alerts via email and integration only.

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The Integrations button will assign your third-party push notification profiles such as PagerDuty, VictorOps, etc. You must setup and then assign a contact to a push notification profile before it can receive alerts.

You can also assign On-Call Hours, which are set according to your account's preferred timezone, to designate which staff should receive notifications and at what time periods. On-Call schedules can be set weekly by day, or monthly by single day or date range. For tips and ideas, see our article on Smart Escalations. 

Adding Contacts to a Check

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Return to a Check’s Edit screen and assign the contact(s) that you created into the Contacts field to be notified of a downtime event.

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You can also assign contacts in bulk.

Note: It is possible to create a check that does not have any contacts assigned to it. Such a check will log alerts but not send them to a contact unless and until a contact has been added to the check or as an escalation. 

Want to see our checks in action? Check out our YouTube Library for more!