Setting Escalations

Escalations allow users to receive a notification that a check has stayed down longer than a designated period of time (from one minute up to several hours). Set your escalation rules by navigating to the Escalations tab when creating or editing a check. Use the Escalation Rules form to designate the amount of time that must pass and who will be notified. You can escalate any check type, with a wide range of options available as to how your escalation will work.

To set Escalations, click on the Escalations tab when adding or editing a check.

Escalations you create will notify your selected contacts at your designated intervals. For example, in the following screenshot, the designated contacts are notified within 5 or 20 minutes of continuous downtime according to the alerting methods associated with the contact. The number of Repeat Times determines how many times the contact is notified of downtime, up to a maximum of 5,000 repeats. It is important to note that an escalation only applies to downtime that occurs after the escalation was created.

For more information and tips on creating an effective escalations policy, see our article on creating smart escalations.

For a step-by-step explanation of a common scenario that involves setting up an escalation policy, we suggest seeing our how-to guide: How Do I Send My Team/Manager Alerts For Extended Outages?

Escalations can also be configured in bulk by clicking the check boxes next to the desired checks to be edited, clicking the bulk Options menu, then clicking the Set Escalations button: