Why am I Not Seeing My RUM Data?

Having trouble seeing RUM data after you’ve setup a RUM check? This page will help troubleshoot the issue.

Did you Remember the HTML Snippet?

Once you have created a RUM check, Uptime.com will provide an HTML snippet needed to collect RUM data. Remember, the RUM check only monitors pages that include this HTML snippet.

Is the HTML Snippet in the Proper Place?

The RUM snippet must be placed before any scripts you wish to track with RUM (usually within the <head> attributes). Without placing the snippet in your site’s code we are unable to retrieve data.

Once you have verified you have taken these steps, you need to wait until the URLs you’ve configured receive traffic. If the problem persists, contact Uptime.com support and let us know your findings.

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