Managing User Accounts

The following tutorial will describe the functionality for creating a new user or editing an existing user within your account. A User has one of the following access levels:

  • View Only: Can only view checks or reports
  • View & Modify: Can view checks and reports, and can modify checks
  • Administrator: Has the most privileges aside from the account owner. Can access invoices, but cannot update Credit Card info. May also add additional users.

Users generally have access to reports, can log into, can view checks (with higher permission levels able to edit or create checks), and can receive emailed invoices and reports.

Navigate to Settings>Users to access the Users menu. You can create and manage multiple users on an account, update your profile or change the password on a user account.

The user menu option is not available for Basic monitoring plans, but you can still edit an account profile or change a password under this plan. The Basic monitoring plan does not support multiple users.

Table of Contents

User Profile

The User Profile page is used to configure the profile of the user currently logged into Basic accounts will use this page to designate when uptime reports should be sent and to change profile data such as email address or account name. 

Access this menu by clicking your name>User Profile from the bottom left-hand corner. 


Adding a New User

From the Account Users page, click New User, then give your user a First and Last Name and an Email Address. You have the option to add a user to a specific Contact (such as an Integration you’ve created, or a contact group you’ve defined).

Additionally, you can Enable API Access, or choose to Send New Invoices via Email and Send Weekly Uptime Reports via Email.

Report Frequency


Users can select to send Uptime reports on a Daily, Weekly, or Monthly basis. Daily reports reflect the previous 24 hours of monitoring. Weekly reports reflect the previous 7 days of monitoring and are sent on Mondays. Monthly reports reflect the previous month of reporting and are sent on the first day of the next month. 

Once you’ve configured your settings, click Save.

Email Verification will email a verification link to the new user’s email address.


The new user can click this link to create a password for the account.


Once a password is set, the user will be redirected to the login page to enter the email address and password associated with the new account.

Editing Your User Profile

If you need to change something in your user profile, or control some of the email that sends to you, click Manage>Edit next to your username. The screen below shows the basic Add Account User fields available. You will see a similar screen when editing your user profile.  


Changing a User's Password

Administrator users and owners cannot change a user's password. The user can change these credentials on the login screen. Click Forgot Your Password? and complete the password reset form:


Once logged in, you can change your password when you click your username followed by Change Password:


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