Using the New Uptime.com Mobile Application

The new version of the Uptime.com mobile application is now available on both the iOS app store and Google Play store. Use this app to monitor Uptime.com checks on the go. View check details and metrics, configure and receive push notifications, manage alerts, and look over the account as a whole from your Apple or Android mobile device.

Table of Contents

Download

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Search for “Uptime” in your respective app store (click the link to the iOS App Store or Google Play Store), find "Uptime.com", and click download.

Please note: there are a number of other applications with the name Uptime in them. Please be certain that it is “Uptime.com”, and that the logo matches the screenshot below.

small_uptime_logo.png

Login

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Open the app, and login with your Uptime.com account email, or create a Free Trial Account.

Login_Uptime_App.png

Next you’ll proceed to the next screen and login with either Single Sign-On (SSO) or your account password.

Single Sign-On (SSO) & Two-Factor Authentication (2FA)

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If you login with SSO, click the button to be redirected to your Identity Provider’s (IdP) login portal.

SSO_Login_Uptime_App.png

Please note: this option will require SSO to be enabled on the account, and requires SSO to be previously configured from the Uptime.com web UI. For more information and setup instructions, please see our documentation here

If you login with password and your account has 2FA enabled, the following screen will prompt for the code from your authentication application.

2FA_Code_Uptime_App.png

Push Notifications

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In order to be able to receive push notifications for alerts on your mobile device, enable the Receive notification toggle from within the Settings tab.

Notifications_Uptime_App.png

Select which contact(s) you wish to receive alert notifications for, or Select All to receive all account alert notifications.

Push_Notifications_Uptime_App.png

Dashboard

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When you first login, you will see three tabs across the bottom: Checks, Dashboard, and Alerts. The Dashboard is the default home screen. For seamless transitions between interfaces, the mobile app dashboard mirrors the formatting and content of the web UI dashboard. 

Please note: at time of publication, Dashboards can only be configured or adjusted in the web UI.

Dashboard_Uptime_App.png

The Dashboard includes global metrics, individual check cards, and a list of recent alerts.

Dashboard_Metrics_Uptime_App.gif

Checks

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The leftmost menu screen is the Checks page, which displays all checks in the account. Check cards provide a brief overview of the check name, the current status of the check and the check type.

Checks_Page_Uptime_App.png

At the top of the screen is a search bar and filters. The filters are: Down, Maintenance, Up,and Paused. Select or de-select a filter to show the matching checks, or search directly by check name.

Up_checks_Uptime_App.png

Press the down arrow to expand the check card and view the response time graph, what contacts are configured to receive alerts for the check, and the button to pause or resume the check.

Check_response_time_Uptime_App.png

Check Details

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Click the check name to access a new screen, Check Details. This shows more in-depth information like Uptime percentage over the past 24 hours, current status, outage history, and a more detailed response time graph with additional data points and full-screen capability.

Check_Details_Uptime_App.png

From within Check Details, click the three dots button in the top right to View Settings (this is similar to the Edit Check window and tabs in the web UI). You can also download check history in PDF or Excel formats.

View_Settings_Uptime_App.png

 View additional details for the check such as advanced settings, escalation policies, and maintenance schedules.

Advanced_Settings_Uptime_App.png

Please note: at the time of publication, these additional check settings are view only.

Alerts

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Once Push Notifications have been selected for the appropriate contact groups, subsequent check alerts will be sent to your mobile device, in addition to any other alerts through other channels such as email, SMS, or third-party integration.

Alert Details

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Click on any alert's push notification icon, or the listing in the "Recent Alerts" section of the Dashboard, to view the Alert Details.

Alert_Details_Uptime_App.png

To view all account alerts, select the rightmost tab on the bottom navigation bar for Alerts. This will show a chronological list of all account alerts, with filters for Ongoing or Resolved.

Alerts_Uptime_App.png

Ignore Alerts

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Click the three dots button on a specific alert to Ignore Alert or View Check. Ignored alerts will be visible with a faded green or red color, depending on whether the alert is ongoing or resolved.  

To reverse this process, click the three dots button on the alert again and select Don't ignore alert.

Alerts_Uptime_App.gif

As a reminder, ignoring alerts will have wider effects on the check itself. Ignored alerts will be marked differently by the faded color, and all downtime associated with the alert will not be recorded.

Click View Check, to view the Alert Log section of the Check Details, which will show historical check failure details and any associated errors.

Check_Details_2_Uptime_App.png

Please note: at the time of publication, Real-time and Root Cause Analysis is only available in the web UI.

Future Functionality

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We are committed to continuous feature and functionality upgrades to keep our mobile app in line with the web UI. Stay tuned for future updates and releases. 

If you have any questions, please contact support@uptime.com.

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