Using the New Uptime.com Mobile Application

The new version of the Uptime.com mobile application is now available on both the iOS app store and Google Play store. Use this app to monitor Uptime.com checks on the go. View check details and metrics, configure and receive push notifications, manage alerts, and look over the account as a whole from your Apple or Android mobile device.

Table of Contents

Download

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Search for “Uptime” in your respective app store (click the link to the iOS App Store or Google Play Store), find "Uptime.com", and click download.

Please note: there are a number of other applications with the name Uptime in them. Please be certain that it is “Uptime.com”, and that the logo matches the screenshot below.

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Login

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Open the app, and login with your Uptime.com account email.

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Next you’ll proceed to the next screen and login with either Single Sign-On (SSO) or your account password.

Login with Magic Link

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Uptime.com has created the option to login with a one time magic link instead of username and password. 

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Select the button Email me the magic link to receive the link by email.

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Press the Open mail app button, which will redirect you to your default email app.

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In your email, you will see a Login. button. Click this link to navigate straight to your account in the Uptime.com App.

 

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Single Sign-On (SSO) & Two-Factor Authentication (2FA)

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If you login with SSO, click the button to be redirected to your Identity Provider’s (IdP) login portal.

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Please note: this option will require SSO to be enabled on the account, and requires SSO to be previously configured from the Uptime.com web UI. For more information and setup instructions, please see our documentation here

If you login with password and your account has 2FA enabled, the following screen will prompt for the code from your authentication application.

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Push Notifications

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In order to be able to receive push notifications for alerts on your mobile device, enable the Receive notification toggle from within the Settings tab, and select Notifications.

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Select which contact(s) you wish to receive alert notifications for, or Select All to receive all account alert notifications.

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Theme

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The app also supports two visual themes: dark mode and light mode. By default, this will be set to auto (will take phone settings), but you will have the choice between the two.


To change themes, navigate to the main menu then tap Settings > Theme:

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On the next screen, tap the desired theme to activate it immediately:

Mobile

Account Selection

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If your account has subaccounts enabled, toggle and select the necessary account to see it's checks, dashboards, and alerts.

Press on the "three lines" button in the top left of the app. This reveals a drop down menu which displays all available accounts for your user.

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Please note: Only Uptime.com accounts with subaccounts configured can access this dropdown menu. If you have further questions, please contact support@uptime.com.

Dashboards

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When you first login, you will see the Dashboard, the default home screen. There are three tabs across the bottom: Checks, Dashboard, and Alerts. For seamless transitions between interfaces, the mobile app dashboard mirrors the formatting and content of the web UI dashboard. 

Please note: at time of publication, Dashboards can only be configured or adjusted in the web UI.

The Dashboard includes global metrics, individual check cards, and a list of recent alerts.

Dashboard Selection

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Similar to accounts and subaccounts, an Uptime.com can have multiple Dashboards configured at once. From the default Dashboard tab, use the drop down arrow next to the Dashboard's title to reveal a list of available dashboards. Select the appropriate Dashboard, and it will refresh the screen accordingly.

Please note: This drop down selection menu is only visible if there is more than one Dashboard configured in the account. Currently, new Dashboards must be configured in the Uptime.com web UI before they can be used in the mobile app.

Checks

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The leftmost menu screen is the Checks page, which displays all checks in the account. Check cards provide a brief overview of the check name, the current status of the check and the check type.

At the top of the screen is a search bar and filters. The filters are: Down, Maintenance, Up, and Paused. Select or de-select a filter to show the matching checks, or search directly by check name. For more filtering options, see Check Filters below.

Press the check to expand the check card and view the response time graph, what contacts are configured to receive alerts for the check.

 

 

Check Details

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Click the check name to access a new screen, Check Details. This shows more in-depth information like Uptime percentage over the past 24 hours, current status, outage history, and a more detailed response time graph with additional data points and full-screen capability.

From within Check Details, click the three dots button in the top right to View Settings (this is similar to the Edit Check window and tabs in the web UI). You can also download check history in PDF or Excel formats.

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 View additional details for the check such as advanced settings, escalation policies, and maintenance schedules.

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Please note: at the time of publication, these additional check settings are view only.

Check Filters

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In addition to filtering by check state, you can also filter available checks by tags and check type. To the right of the search bar, click the Filter_image.png icon to select the required filter(s), and then again to specify the exact tag or check type.

 

To make ensure the view is properly filtered, click the three dots button in the top right to View Settings, and under the Basic section, the tags will be visible

Please note: Active tag or check type filters are noted by a small blue dot next to the Filter icon. Filter selections are saved between sessions while minimized, but will reset if the app is fully closed.

 

Alerts

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Once Push Notifications have been selected for the appropriate contact groups, subsequent check alerts will be sent to your mobile device, in addition to any other alerts through other channels such as email, SMS, or third-party integration.

Alert Details

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Click on any alert's push notification icon, or the listing in the "Recent Alerts" section of the Dashboard, to view the Alert Details.

To view all account alerts, select the rightmost tab on the bottom navigation bar for Alerts. This will show a chronological list of all account alerts, with filters for Ongoing or Resolved.

Ignore Alerts

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Click the three dots button on a specific alert to Ignore Alert or View Check. Ignored alerts will be visible with a faded green or red color, depending on whether the alert is ongoing or resolved.  

To reverse this process, click the three dots button on the alert again and select Don't ignore alert.

As a reminder, ignoring alerts will have wider effects on the check itself. Ignored alerts will be marked differently by the faded color, and all downtime associated with the alert will not be recorded.

Click View Check, to view the Alert Log section of the Check Details, which will show historical check failure details and any associated errors.

Please note: at the time of publication, Real-time and Root Cause Analysis is only available in the web UI.

 

Help Functions

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Within the Mobile app, it is possible to view the support documentation and contact the support team.

If you press the “three lines” button situated in the top left corner, proceed to select the Help button, where you will see the Documentation and Contact Support options. 



Both features, match the same functionality of the web UI

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Logout

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To logout of your account, simply select the 3 dots on your account profile, and select the Logout button.

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Future Functionality

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We are committed to continuous feature and functionality upgrades to keep our mobile app in line with the web UI. Stay tuned for future updates and releases. 

If you have any questions, please contact support@uptime.com.

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