Using Real-Time Analysis with Uptime.com

A Real-Time Analysis provides a chronological timeline of the events and alerts that have been issued to a particular check. It is designed for users with access to learn the state of an outage, and develop a timeline for the outage, with technical details for each step in the process.

Where to Find Real-Time Analysis

It is possible to view this screen from two locations in the Uptime.com interface:

From the Dashboard, under Latest Alerts: click View Details next to the alert you wish to view, then scroll to the bottom of the outage popup. Click the green Real-Time Analysis button.

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From Monitoring>Checks: Click Actions>Analysis

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Additionally, Real-Time Analysis is also available as a direct link from the alert emails issued to your contacts by Uptime.com. Click the link for “Real Time Analysis” to see the Analysis for the check in question.

Clients using the Uptime.com API can also request this information for delivery via the `/checks/{pk}/analysis` endpoint.

Real-Time Analysis Details

The Real-Time Analysis screen contains summary details of each outage related to the last 100 alerts, and links to specific alerts issued when an outage occurred.

Technical Outage Data

Users will find detailed technical data on where the outage or failure occurred. The status of the check signals when and how the check was triggered, and helps explain the conditions that created or triggered the alert. Includes response time, response codes, and links to the specific alert. Where specified, the data will designate whether the response matched the user-defined value, and whether the check failed as a result.

Probe Server Data

Additionally, users will find probe server data that discusses when an outage has occurred (whether downtime was alerted or not). This screen may show a probe server outage that did not trigger an alert, for example a single probe server failing on a check that has a sensitivity of two. It is also possible to view the dates a probe server was assigned.

Load Real-Time Check Status

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Uptime.com includes a function to check the status of the probe servers used in the check you are analyzing. We encourage users to utilize this real-time check status button to investigate the status of a probe, especially when you're confirming the status of a check. 

Location Status

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The first column tells you which Location the probe servers are monitoring from, and provides the IP address for each Assigned Probe Server for your check. The State tells you whether the check is OK or Critical.

Each probe server lists a Last Alert Date, in your account's preferred timezone, at which the last alert occurred for that probe server. Last Alert Details provide a brief summation of the technical data collected during the last alert. Scroll to Recent Alerts Per Location for a full report on outages the check has experienced.  

This section provides the current status for each location configured for a check. Uptime.com can be used to confirm a check status with the Real Time Check Status button at the top of the Real-Time Analysis screen. This button returns the results of the last time the check ran from each location.

Recent Alerts Per Location

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The recent alert details table includes the date, alert location, and probe server details, along with some additional information:

  • Check State - The state of the check at the time an alert was issued, either Up or Down
  • Alert Location - The location that triggered an alert
  • Locations Down - The number of locations down at the time of the alert

Recent alerts also contain a link to a full report when the Check State is registered as Down. Locate the date and time that the alert was issued, then click Alert Details from the server that triggered the alert.

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The full report will provide access to the alert data that was generated at the time of failure.

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