Ignoring Alerts

Occasionally, it’s necessary to ignore an alert because of false positives or because of in-house actions that did not fall under maintenance windows. You can manually ignore the alert, which has several important implications.

Ignored alerts:

• Are logged in Alert history, but not in the Alert log of reports
• Do not factor into uptime calculations or reports
• May not appear in the Latest Alerts for custom dashboards dependent on settings
• Downtime resulting from ignored alerts will remain visible on check cards in your dashboard. 
• Do not change the state of a check (A down check will remain down even if alerts are ignored)

Navigate to Alerts, then click the Actions menu next to the alert. Click Ignore this Alert to manually ignore the alert, which fades the colored status indicator on all screens the alert is depicted on.

Note that a check that is experiencing downtime with an ignored alert will display DOWN on the internal Check Report page, as seen here:

This has been changed to match all other public areas of the Uptime.com platform (for example public shared reports and public Status Pages). In all areas, a check with an ignored alert will still display as DOWN until the check returns to UP status.

This is in contrast to previous behavior, in which a DOWN check with an ignored alert would display as UP in the internal Check Report as soon as the alert was ignored, as seen here: