Timezones in Uptime.com | Changing Timezones and what is Affected

Uptime.com localizes account timezones based on owner’s preference. Timezones are important for coordinating everything from reporting and alerts to maintenance times. This article will discuss where to change your account timezone, what this timezone affects, and prepare your team to utilize Uptime.com even when your workforce is distributed. 

Setting or Changing Your Account Timezone

By default, Uptime.com utilizes the account owner’s timezone. In certain situations, it is useful to change this setting (such as if the account owner is not in the same timezone as the development team, or if management is done off site). 

Please Note: Administrators and Account Owners can change their preferred timezone at any time, which will affect all users associated with the account. 

Changing Timezones

Navigate to Settings>Account Details to change your timezone. 

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Click Update Details to finalize your timezone selection. 

Timezone Effects

Timezones help to localize many aspects of an Uptime.com account, and affect multiple elements that include reporting and alerting functionality. Here is a brief list, along with a summation of what is affected:

  • Alerts: Alerts will display outage times in the preferred timezone. This includes emailed alerts, alert screens, Dashboard, weekly uptime report emails, and the alert history page

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Emailed alert of downtime

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Alert History screen

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Dashboard Latest Alerts

 

  • Audit Logs: The audit log for an account displays changes timestamped to the preferred timezone

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Speed Test History screen

 

  • Maintenance Schedules: Account timezone is used to set all maintenance windows

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  • On-Call Hours: On-call hours for contacts are set according to the account’s preferred timezone. 

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  • Status Page Incidents: Incidents pushed to a status page are timestamped based on the account’s preferred timezone. Public status pages also use the account’s preferred timezone. 

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Test incident setup with timestamp

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Test incident published to sample status page with date (timestamp not visible on Status Page)

Important Notes Regarding Timezones

Timezone preference does not affect API usage, Integrations, or Billing/Invoices. All are scheduled according to UTC timezone. Note that the REST API can accept time ranges in any timezone using ISO 8601 format (e.g. 2019-02-01T12:00:00-0500), and will return data for the appropriate range as UTC times which you can then localize as needed.