Uptime.com's website performance and availability platform uses a flexible subscription model no matter what plan you are on. If you are a legacy client you will be able to select from 3 base presets of Starter, Essential or Premium (plus a Custom tier for needs that go beyond Premium), and adjust individual feature quotas as needed from there. Newer plans are based on services you use with less features that come at a lower cost. From your Uptime.com account, account owners can add additional quotas, manage your payment methods, and see previous invoices.
Please note: All account user types can view the current subscription. However, additional purchase permissions can be granted by the account owner to Administrators to purchase add-on check selections.
Subscription Plans
Uptime.com offers a number of presets to allow you to start your subscription. Subscriptions can be billed monthly or annually, with new annual plans eligible for a discount of 20% or 2-months free.
Current prices included on our Pricing page are for new clients and are subject to change at any time prior to your subscription date. If you already have an Uptime.com subscription, your current subscription can be found in our account under Settings > Billing & Subscriptions.
From the same Billing & Subscriptions page, you can view your Subscription Summary, Account Usage, and Manage Your Subscriptions.
Our features – checks, reports, alerts, etc. – all work the same regardless of plan. However, higher tiers have increased base quotas for basic and advanced checks. Add-on features including Status Pages, Real User Monitoring, and additional probe server locations (including Private Locations) can be added to most plans.
Managing Your Subscription
Uptime.com account owners have the primary permissions to update payment methods from the Payment and Invoices page. Users with lower permissions can view more general account details.
Navigate to Settings > Billing & Subscriptions. The account’s current plan is displayed under the Payment and Invoices tab.
Please Note: This page is only available for paid subscriptions.
For more information on user permissions, see our support article Overview of Account Management.
If you need to change the account owner, please email support@uptime.com. This request is best done by the current account owner otherwise account authorization will be needed.
Updating Payment Methods
Account owners can change payment methods by navigating to Settings > Billing & Subscriptions > Payment & Invoices tab. Click the Change Payment Method button next to the Payment Method to make any necessary changes.
Currently supported payment methods are credit card or Paypal.
Please note: We may accept invoicing of payment via PO on a case-by-case basis. For more information, please contact support@uptime.com.
Managing Billing Notifications
If it is necessary to change or add users who receive billing emails, an account owner or administrator can use the "Send new invoices via email" checkbox in the Edit User dialogue box to notify Uptime which users should receive invoice emails.
As an account owner or administrator, click Settings > User Management. Then, for the user who needs permission to receive invoice emails, click on the pen icon to Edit User.
After clicking on the Edit User icon, check the Send new invoices via email box and click Save:
Note that all users who have the Send new invoices via email box checked for their user account will receive billing emails. If it is desired that only a single user is responsible for receiving billing emails, then an account owner or administrator should ensure that this box is checked only for the appropriate user.
Viewing Current Account Usage
Go to Settings > Billing & Subscriptions, then select the Account Usage tab to see a breakdown of your Uptime.com account’s available features, as well as associated usage and quota limits.
Please note: If subaccount(s) are activated, each subaccount will have a separate column for their quotas, with a final column for total quota.
Failed Payments
If there are too many failed payments made, you will have to wait 30 minutes or contact support to assist further.
Billing
Billing History
To view Billing History and Invoices, go to Settings > Billing & Subscriptions > Payment and Invoices tab. the Invoices list is displayed, including all previous invoices.
Please note: Recent invoices may take an hour or two after processing to be available with in the Uptime.com account.
Security Protections
Uptime.com is committed to protecting consumer credit card data in compliance with the Payment Card Industry Data Security Standard (PCI DSS). Our alignment with this standard is reflected in the people, technologies and processes we employ.
The PCI Attestation of Compliance (AoC) for our merchant status is also available upon request via dpo@uptime.com.
Legacy Subscriptions
Uptime.com subscriptions have moved to a new list of presets as of May 21, 2025. However, accounts created prior to May 21, 2025 use legacy subscription plans, as defined below.
Note: if you are on a legacy subscription plan, you can continue using this plan without switching to the new model. However, if you do decide to switch to a new billing plan, you will be unable to move back to a legacy subscription. To move to our current subscriptions you may need to reach out to our support team at Support@uptime.com after you have reviewed our Pricing page and chosen the presets that suit you.
Starter
The Starter plan is our introductory subscription tier. It features a smaller quota of checks and can help you get introduced to the system, but there are some unavailable features that can not be accessed - great for single user business or just getting started to understand website monitoring. You may expand some of the presets in this plan but may be limited with features.
Essential
The Essential plan is our middle subscription tier, with larger base quotas than the starter plan as well as more features.This plan is great for small businesses with smaller scale monitoring needs.
Premium
The Premium plan is our higher subscription tier, and comes with everything our monitoring platform has to offer – great for mid-to large-scale organizations.
Custom
For the largest organizations whose needs go beyond Premium, we are happy to work with you on a custom subscription plan.
Contact us using our Contact form, or send us an email directly to support@uptime.com.
Upgrading Your Subscription
To upgrade your subscription from Starter to Essential or to Premium, go to Settings > Billing & Subscriptions, then Subscriptions, and select the Subscribe to button for the relevant plan.
Using the Manage Add-Ons Tool
Our flexible subscription model means that you can add exactly what features or additional quota limits as required, at any time. Add features up to the base limits of the next subscription tier without upgrading the overall plan.
To do so, go to Settings > Billing & Subscriptions, then Manage Add-Ons. Click the or
buttons to select the desired add-on amount. A total is displayed at the bottom of the page. By clicking the “Next” button you can generate a quote of the updated subscription rate.
Please note: When using the manage add-ons tool on the Starter plan, there are some features you are unable to add, and the quota limits are not allowed to exceed the Essential plan. You will be prompted to upgrade to the Essential plan if the limits are exceeded.
The same can be said for the Essential plan, where the quota limits are not allowed to exceed the Premium plan limits. If they do, you will be first prompted to upgrade to the Premium level.
If your subscription (or desired upgrade) goes into Custom plan territory, you’ll be prompted to contact support@uptime.com for assistance. At that point, we will assist you with any additional quota limits and take care of the billing as well.
Please note: As a reminder, only the Account Owner has Add-On Purchases permission by default. The owner may provide access to additional users as mentioned in the Account management documentation. However, all users can view the self-service subscription tool.
In-Window Upgrades
In the case of exceeding your check limits, instead of navigating to the Settings > Billing & Subscriptions, and then from the Manage Add-Ons tab, you are able to purchase checks just from the check creation window.
Attempting to add new checks for which the limit has been reached will prompt a message allowing for the purchase of additional checks.
Account owners can navigate to Settings > User Management, and provide a user of access level View & Modify (or higher) with the permission to Allow add on purchase. This will enable the user to purchase the check for the account without approval.
Please note: Accounts with Audit Log enabled will also reflect any such check purchases.
Generating A Quote
To generate a quote, go to Settings > Billing & Subscriptions, then Manage Add Ons. Select the additional quota amounts necessary.
At the bottom of the screen, there will be a “Get Quote” button:
Please note: We will honor the pricing on quotes (automatically generated or provided by Support) for a period of 30 days from the date of generation. Pricing and quotes generated after that period may be subject to change.
If you have any questions with this process, please contact support@uptime.com.
Failed Payments
If there are too many failed payments made, it will be necessary to wait 30 minutes or contact support to assist further.
Final Thoughts
Uptime.com offers a flexible billing plan and ad hoc subscription additions to make it easy to pay for exactly what you need, with no fear of waiting for upcoming billing periods or fees to adjust your subscription. Select what you want and know that if you need more later, you can add it just as easily then.
If you have any questions, please contact support@uptime.com for further assistance!
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