Do You Have a MFA (Multi-Factor Authentication) Option in Uptime.com?

Uptime.com supports multi-factor authentication for all users logging into the Uptime.com platform. This method of authentication provides an additional layer of security by requiring users to confirm identity through an authentication application or SMS One-Time Password.

To enforce multi-factor authentication when creating a new user account, account Admins should select the “Require” option under the 2FA Override drop-down:

 

To enable multi-factor authentication for an existing user, navigate to Settings > Users, click Actions > Edit next to the username, and select Require under the 2FA Override drop-down:

 

 

Resettings Two-Factor Authentication (2FA)

Resetting your Two-Factor Authentication (2FA) setup can only be initiated by the Account Owner. To reset your password, follow these steps:

1. Contact the Account Owner: Reach out to the owner or administrator of the Uptime.com account to reset the 2FA. They will initiate the reset process for you. In the case you are the only user or the only administrator of the account and your device needs to be reset, please reach out to support@uptime.com.

 

2. Reset Process: Once the account owner initiates the reset, the existing 2FA setup will be disabled.

3. New QR Code: After the reset is complete, navigate to Uptime.com and login using your credentials. You will be presented with a new QR code. This QR code is used to set up your 2FA with your new authenticator app.

4. Set Up 2FA: Use your new authenticator app to scan the QR code provided, and submit the TOTP (Time-based One-Time Passwords) you see on the authenticator app on Uptime.com. And done! You're new 2FA is set up. 

 

MFA In Transaction Checks

Some web resources—especially checks that involve login forms—may require multi-factor authentication. Uptime.com’s Transaction checks support MFA in the Authentication & Settings section of Transaction checks. For thorough information about setting up MFA in a Transaction check, please see the related documentation located here.

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