Uptime.com's website performance and availability platform uses a flexible subscription model. Select from two base presets, and adjust individual feature quotas as needed from there. From your Uptime.com account, account owners can add additional quotas, manage your payment methods, and see previous invoices.
Please note: All account user types can view the current subscription. However, additional purchase permissions can be granted by the account owner to specific users (View & Modify and higher) to purchase add-on check selections.
Subscription Plans
Introduction
Uptime.com offers a number of presets to allow you to start your subscription. Subscriptions can be billed monthly or annually, with new annual plans eligible for a discount of 2-months free.
Prices included on our Pricing page are for new clients and are subject to change at any time prior to your subscription date. If you already have an Uptime.com subscription your current subscription can be found in our account under Billing > Subscription Summary.
We don’t believe in limiting functionality based on your subscription tier. Our features – checks, reports, and status pages, etc – all work the same regardless of plan. Higher tiers have additional features and increased base quotas, as well as eligibility for add-ons like Subaccounts and Private Location Monitoring.
Please note: our 14-day Free Trial comes with the full Premium-tier quotas and features to make sure you get the full picture of our platform and capabilities.
Essential
The Essential plan is our lower subscription tier, with smaller base quotas of each feature type – great for small businesses with smaller scale monitoring needs.
For a full breakdown of what’s included in the Essential tier, see that column in our Pricing page.
Premium
The Premium plan is our higher subscription tier, and comes with everything our monitoring platform has to offer – great for mid- to large-scale organizations.
For a full breakdown of what’s included in the Premium tier, including the Premium Bundle of additional features and services not found in Essential, see that column in our Pricing page.
Please Note: New subscribers that select the Annual plan for either Essential or Premium receive a discount of 2 months free.
Custom
For the largest organizations whose needs go beyond Premium, we are happy to work with you on a custom subscription plan. Contact us using our Contact form, or send us an email directly to support@uptime.com.
Generating a Quote
Our Self-Service Subscription Tool has the capability to generate PDF quotes based on the selected plan (and any additional quota increases). Active paying or Free Trial accounts can access this tool and generate necessary quotes.
For specific steps for this process, see Using the Self-Service Subscription Tool below.
For prospective clients without a Free Trial account, please contact support@uptime.com with an outline of your use case and monitoring needs, and we’ll generate a quote for you.
Managing Your Subscription
Uptime.com account owners have the primary permissions to update payment methods and add additional quotas using the Self-Service Subscription Tool, but other account users can view more general account details.
Additionally, an Allow add on purchase permission setting is available for account owners to grant access to certain users (View & Modify or higher) to make purchases without account owner approval.
For more information on user permissions, see our support article Overview of Account Management. If you need to change the account owner, please email support@uptime.com.
Updating Payment Methods
Account owners can go to Billing > Subscription Summary, to add or update their Payment Method, or upgrade their subscription tier.
Currently supported payment methods are credit card or PayPal.
Please note: We may accept invoicing of payment via PO for Premium clients only, on a case-by-case basis. For more information, please contact support@uptime.com.
Viewing Current Account Usage
Go to Billing > Account Usage to see a breakdown of your Uptime.com account's available features, as well as associated usage and quota limits.
Please note: If subaccount(s) are activated, each subaccount will have a separate column for their quotas, with a final column for total quota.
Upgrading Your Subscription
To upgrade your subscription from Essential to Premium, go to Billing > Subscription Summary, and select the Upgrade option.
Using the Self-Service Subscription Tool
Our flexible subscription model means that you can add exactly what features or additional quota limits as required, at any time.
To do so, go to Billing > Upgrade, and use the tool to add on each desired amount. It will show a total at the bottom, and by clicking the “Next” button you can generate a quote of the updated subscription rate.
If your subscription (or desired upgrade) goes into Custom plan territory, you’ll be prompted to contact support@uptime.com for assistance. At that point, we will assist you with any additional quota limits and take care of the billing as well.
Please note: As a reminder, only the Account Owner has Add On Purchases permission by default. The owner may provide access to additional users as mentioned in the Account management documentation. However, all users can view the self-service subscription tool.
In-Window Upgrades
In the case of exceeding your check limits, instead of navigating to the Billing > Upgrade page, you are able to purchase checks just from the check creation window.
On the Uptime.com UI, if you navigate to Monitoring > Checks, and proceed to press the “Add New” button, once trying to create a new check of a that you have exceeded the quota limit for, a message will be prompted, allowing the purchase of the check.
By selecting purchase, provided your payment information has been set up correctly, you will see a confirmation message prompted, and an email will be sent. The addition will also be available to be viewed under the Billing>Invoices page.
You still have the option however, to manually upgrade the check quota limit from the same prompted message, by simply clicking the Manually Upgrade button.
For users that can’t purchase the check directly, there will be an option to send a request to the account owner.
Account owners can navigate to Settings > Users, and provide a user of access level View & Modify (or higher) with the permission to Allow add on purchase. This will enable the user to purchase the check for the account without approval.
Please note: All purchases made will be reported to the account owner by email.
Please note: Accounts with Audit Log enabled will also reflect any such check purchases.
Generating A Quote
To generate a quote, go to Billing > Upgrade and select the additional quota amounts necessary.
At the bottom of the screen, there will be a banner that says “Next”.
From there, there will be a box labeled Purchase Summary, with a link for “View Quote”, which will generate an automatic PDF quote with an Uptime.com header and details of your selected addition at your current subscription plan and billing period.
Please note: We will honor the pricing on quotes (automatically generated, or provided by Support) for a period of 30 days from the date of generation. Pricing and quotes generated after that period may be subject to change.
If you have any questions with this process, please contact support@uptime.com.
Billing
Billing History
To view Billing History and Invoices, go to Billing > Invoices.
The same page can be found if you go to Billing>Subscription Summary and select the view button next to Invoices.
Please note: Recent invoices may take an hour or two after processing to be available with in the Uptime.com account.
Security Protections
Uptime.com is committed to protecting consumer credit card data in compliance with the Payment Card Industry Data Security Standard (PCI DSS). Our alignment with this standard is reflected in the people, technologies and processes we employ.
The PCI Attestation of Compliance (AoC) for our merchant status is also available upon request via dpo@uptime.com.
Final Thoughts
Uptime.com offers a flexible billing plan and ad hoc subscription additions to make it easy to pay for exactly what you need, with no fear of waiting for upcoming billing periods or fees to adjust your subscription. Select what you want and know that if you need more later, you can add it just as easily then.
If you have any questions, please contact support@uptime.com for further assistance!