Status Page Subscriber Management

For general information about Status Pages and to view an index of all Status Page documentation, please see Overview of Status Pages.

Table of Contents

• Subscriber Management

  • View List Of Subscribers

  • Subscription Settings

  • Subscription Channels

  • Subscription Flows

    • Email flow

    • Slack flow

    • SMS flow

    • RSS Flow

    • Webhook Flow

  • Email Settings

  • Import/Export

  • Email Allow List and Block List

Subscriber Management

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Navigate to the Subscribers tab to view and manage the subscribers to a Status Page.

View Subscriber List

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This page displays a list of subscribers in alphabetical order by email. There is an option to either select each subscriber individually, or bulk select them.

With Subscribers selected, click the Delete icon to remove them.

Subscription Settings

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Click the Settings button while viewing the Subscribers tab to open the Subscription Settings window:

Use the options here to determine how users can subscribe to your Status Page and how subscription emails will appear.

Subscription Channels

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Select the channels through which users can subscribe to your page to receive notifications. These include:

• Email
• RSS
• SMS
• Webhook
• Slack

Subscription Flows

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The following screenshots illustrate the workflow for subscribing to your status page through each of the available notification channels.
 

Email flow

Slack flow

SMS flow
 

RSS Flow
 

Webhook Flow
 

Enable sending notifications to subscribers: select this option to send notifications to all subscribers to the Status Page even if channel subscriptions are disabled. Uncheck this option if you do not want to send notifications to subscribers.

Email Settings

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These options determine the appearance of your notification emails.

Send from email: the email that will appear as the sender in the user’s inbox.

Reply to email: the email address that will receive replies to the notification email.

Contact Email Address: page viewers can use this email to report status page issues. The address entered here will appear in the “Experiencing an issue? Contact us” link under the main status banner.

Note: Customizing the Send from email address will require DNS changes for your domain. Please see the changing your SPF record document for more information on how to accomplish this.

Import/Export

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From the Subscribers tab, you can Import your subscribers list in .XLSX or .CSV format and Export the subscribers list in .XLS format.

Select Import to display a pop up window allowing you to view a template and upload your XLSX/CSV file.


 

Email Allow List and Block List

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We provide the ability for Status Page admins to configure what email domains are permitted to subscribe to your status page. 

This can be done either from the UI or from the REST API.

For the UI, simply navigate to your status page settings and under the Subscribers tab, you will see the Email Allow List & Block List button.

Domain allow list and block lists can also be managed through the REST API. To view these endpoints, navigate to Settings > API > Documentation. Under the status page section, you will see the following endpoints:

• GET /api/v1/statuspages/{statuspage_id}/subscription-domain-allow-list/
  
   
• POST /api/v1/statuspages/{statuspage_id}/subscription-domain-allow-list/
  
   
• GET /api/v1/statuspages/{statuspage_id}/subscription-domain-allow-list/{pk}/
  
   
• PATCH /api/v1/statuspages/{statuspage_id}/subscription-domain-allow-list/{pk}/
  
   
• DELETE /api/v1/statuspages/{statuspage_id}/subscription-domain-allow-list/{pk}/
  
   
• GET /api/v1/statuspages/{statuspage_id}/subscription-domain-block-list/
  
   
• POST /api/v1/statuspages/{statuspage_id}/subscription-domain-block-list/
  
   
• GET /api/v1/statuspages/{statuspage_id}/subscription-domain-block-list/{pk}/
  
   
• PATCH /api/v1/statuspages/{statuspage_id}/subscription-domain-block-list/{pk}/
  
   
• DELETE /api/v1/statuspages/{statuspage_id}/subscription-domain-block-list/{pk}/