Status Page Maintenance

Schedule maintenance windows and issue notifications to alert your subscribers of planned downtime events. Maintenance affects a component and Page in several ways.

When active, maintenance windows appear on the Status Page in the Status Overview under All Events, as well as under the Active Maintenance tab.

Maintenance windows can affect a component’s status, which administrators can trigger manually or as part of the automated window. Select a component, or number of components, and then select the state of those components.

Users can update these component states when maintenance begins, or change states on the fly. It is important to note a component will always inherit the most severe status.

Start and end time dictate how long your Page will display the maintenance window you set. It is possible to have ongoing maintenance by leaving the maintenance end time blank.

Setting Scheduled Maintenance

To create a Scheduled Maintenance event for your Status Page, select the Maintenance tab when managing the Status Page. Then click + Schedule Maintenance:

Alternatively, when viewing your list of Status Pages, locate the desired Status Page in the list and click More Actions > Schedule Maintenance:

Maintenance Fields

Return

Title: A name for this maintenance window.

Starts/Ends: Date and time of the maintenance window start and end. Leave Ends blank if it’s an ongoing maintenance window.

This maintenance window should count as downtime: This maintenance window’s duration will contribute to global downtime calculations.

Send automated notification to subscribers when this Scheduled Maintenance starts: When enabled, relevant subscribers (those who selected the specific components affected) will receive an email notification titled "New Maintenance Started on [check name]" when the scheduled maintenance window begins.

Components Affected: OPTIONAL: Select the components affected by this maintenance window, as well as any changes in status.

When Components Affected are selected, an option will appear to Update the selected component(s) with the above Status(es) when this form is saved. Note that this option will update the components once the Maintenance Schedule starts at its designated time, rather than immediately when the schedule is saved.

Updates and Statuses

A maintenance window can be in one of the following statuses:

Investigating
Identified
Monitoring
Resolved
Notification
Scheduled Maintenance

Select a maintenance state and provide an optional incident description. Markdown is supported for complex formatting. Use double-spacing to begin a new line.

When a previously scheduled maintenance window begins, a notification is sent to all relevant subscribers (the ones that select that specific component) of the Status Page. This notification is sent even if the button Send Notifications to Status Page Subscribers isn’t checked. The email should have the title “New Maintenance Started on [check name]”.

Notifying Subscribers of Scheduled Maintenance

Subscribers may receive different maintenance notifications at different times depending on your configuration:

Automated start notification: When Send automated notification to subscribers when this Scheduled Maintenance starts is enabled, subscribers receive an email titled New Maintenance Started on [check name] when the scheduled maintenance window begins (see screenshot below). This alert is sent the same time the maintenance starts.

Immediate notification: To notify subscribers immediately regarding an upcoming maintenance window, add a new update under Updates, then click Send notifications to Status Page subscribers. Subscribers will receive the notification approximately 2 minutes after saving. This alert is sent 2 minutes after saving.

Example: If you create a maintenance window at 1pm scheduled for 4-5pm, subscribers will be notified at 4pm if only Send automated notification to subscribers when this Scheduled Maintenance starts is enabled, or at 1pm (within 2 minutes) if you manually send a notification via Updates.

Updates: Add maintenance updates throughout the scheduled window, mark as resolved to display as a past maintenance event.

Searching and Sorting Maintenance

The Status Page Maintenance section also include a search box and a Sort By filter.

With the search box, you can search for any maintenance created by name:

The Sort By filter allows you to sort your scheduled maintenances by the following: