Create an SPF Record to Send Email via Uptime.com

Status Page users can include a “Send from email” address used for Status Page notifications. This will require DNS changes for your domain, such as your SPF record.

Set up SPF with Uptime.com

You'll need to create a new SPF (Sender Policy Framework) record or update your existing SPF record on your domain.

If you have no SPF record on your domain, simply publish the following SPF record on it:

v=spf1 include:sendgrid.net -all  

If you already have an SPF record, simply insert include:sendgrid.net right before the terminating mechanism in that record.

For example, if your current SPF record looks like this:

v=spf1 a -all

update it to:

v=spf1 a include:sendgrid.net -all

Setting Up DKIM for Custom Emails

In addition to adding the SPF record, it will be necessary to set up proper domain authentication. After configuring the SPF record for your domain, the next step involves requesting Uptime.com to add DKIM (DomainKeys Identified Mail) records for the domain you're using. This additional step solidifies domain authentication and enhances email deliverability. Once you've set up the SPF record, please send an email to support@uptime.com to proceed with next steps on setting up a DKIM selector for your domain.

As a part of this process, you will need to add several DNS records as well as a list of IP’s. These records will be provided via the Uptime.com support team at your request.

Notes on DMARC and Email Delivery for Status Page Subscribers

When your subscribers depend on email notifications originating from your own domain on Uptime.com, it's crucial to consider the impact of DMARC (Domain-based Message Authentication, Reporting, and Conformance) policies on email delivery. DMARC can significantly influence the email delivery process for your status page subscribers.

DMARC serves as a vital security protocol designed to prevent unauthorized email sending and protect against phishing. However, it may inadvertently block emails sent by third-party services, such as Uptime.com, if the proper authentication isn't in place. Consequently, your status page subscribers might encounter email delivery challenges, particularly if your domain has a stringent DMARC policy.

In cases where the same DKIM selector is already in use for your domain, you have the option to use a custom DKIM selector to avoid conflicts.

By following these steps, you can ensure that your status page subscribers receive critical email updates without disruption due to DMARC policies.