What Happens if My Account is “Past Due?”

We understand that billing difficulties arise from time to time, and we are happy to help! When an account is past due, the Account Owner will receive emails from Uptime.com notifying them of the account's status. Alternatively, a member of our Customer Success or Accounting team may reach out to discuss options too. 

Feel free to reach out to us at support@uptime.com with any billing or pricing questions. You may find it helpful to see a detailed breakdown of your current plan and the features included by clicking Billing > Account Usage in the main Uptime.com menu. You can also click this link to be directed to the page, provided you are currently logged into your account.

We are happy to discuss the best options for you, given your use case and the types of monitoring that your organization requires.

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