Setup Instructions for your Uptime.com Status Page

These setup instructions will cover all three varieties of Status Page. This document will sometimes refer to a “Status Page”, which should be taken as a generic term to apply to all types of status pages unless otherwise noted. You can find specific use cases and information for each Status Page type here.

Table of Contents

Creating a Status Page

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To create your first page, click Status Pages, select the Status Page type, and then click New Status Page. There are three Status Page types you can choose from:

The following sections will walk through Page features and the creation of your first Page (including components, groups, metrics, adding your first incident and scheduling maintenance).

Viewing Your Page

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Once a Page is created, with or without components, it is viewable if you click the eye-icon.pngat the top right-hand side. You will notice both Current Status and History & Incidents tabs are enabled by default for the Public Status Page and Internal Status Page, but not for Public SLA (where only History & Incidents is enabled by default).

Managing your Page

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To edit or change your Page, click the Status Page type and locate the Page you wish to manage. Click Actions>Manage, and you will have access to the Page settings below.

Status Page Settings

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Use these settings to determine what your visitors will see, what they can click, and the detail level of reporting on your page. Click settings-cog.png and then select your option:

Please use the included links to learn more about the forms available for each setting. 

Global Settings

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Determine whether your Page will be displayed publicly, set your URL slug, CNAME, or configure Basic Auth. 

Your Status Page is required to have a name, but the description is optional. The text placed inside these fields will appear in the default header of your Status Page. If you use inline HTML and CSS, it is possible to replace or override this text. 

Your CNAME record, or a subdomain that points to your Status Page should point to “cname.uptime.com”.

Current Status

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The Current Status tab tells visitors what is happening in real time. Current Status includes multiple sections such as Active Incidents, Components (and status), and Scheduled Maintenance. You can control visibility of these sections when you manage your Status Page.

History & Incidents

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The History & Incidents tab sums up past outages, scheduled maintenance windows, and allows visitors to browse these events with date selection. You can set a default date range, or determine the method to calculate uptime; the duration of incidents or the uptime percent of check-based components.

Look & Feel

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Use Look & Feel to add a logo to your Page, or customize the Inline CSS/HTML placed in your header and footer. Users can also add their Google Property ID here, and set a contact email address where visitors can report a problem not listed on the page. 

Customizing Emails

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You can customize the look and feel of the notification emails sent to subscribers of your Page, including the Send From email address used.

Note: Customizing the Send From email address will require DNS changes for your domain. Here is more information on changing your SPF record.   

Manage Subscribers

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Used to download a list of existing Page subscribers, or upload subscribers in bulk (with a limit of 1,000 email addresses per upload/page). You must first allow subscribers to your Page in global settings. Once enabled, users will be able to click a subscribe button to receive notifications issued from your team via email.

To bulk upload contacts, complete our excel template and upload the file by selecting settings-cog.png>Manage Subscribers. From this pop-up you can also download a list of your current subscribers.

Components

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Components represent the core of your page. You can add up to 200 components, each with an optional description. 

If you wish to add a component to an existing page, click + Add Component or + Add Group to add a Component Group

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If you Add or Edit a Component, you can associate it with a check. Type the check name or URL, and select it from the dropdown menu. You can then set the state of this check to change automatically when failure conditions are met. 

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Component Status

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To change a component’s status manually, select the status from the dropdown menu within the Components tab of your page. 

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To automate a change in status, you must do at least one of the following:

  • Link a component to a check (Requires setting a status on check failure)
  • Add an incident that affects a component or group linked to a check
  • Schedule a maintenance window that affects a component or group linked to a check

A change in status, whether manual or automated, is reflected simultaneously live on your page for a given component.

Components always inherit the most severe status, therefore it is possible to manually override an automated change in status if the manual status is more severe. For more information on how this works, see this section on Component Status.

System Metrics

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You may add up to 10 system metrics, and customize their names. 

Select + Add System Metrics to display a selected component’s metrics on your Status Page. System metrics are visible if you have enabled Display "Current Status" tab on your Status Page (in Settings > “Current Status” tab).

Incidents & Maintenance

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Incidents and maintenance windows help inform users of scheduled maintenance windows and downtime events (whether standalone incidents or as a byproduct of maintenance operations).

Add incidents and notify visitors of scheduled maintenance windows by clicking + Add Incident or + Add Scheduled Maintenance under their respective navigation tabs. Follow the links for more information on setting up and managing Incidents and Scheduled Maintenance.

Sharing a Status Page

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It is possible to share your Page through a variety of methods. Firstly, by making your Page public and sharing the URL. You can also enable subscriptions and search indexing.

Users can:

  • Make a publicly accessible Page that is or is not search engine indexable
  • Create a custom URL Slug and/or Custom CNAME
  • Use Basic Auth to restrict access to users without the username and password

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Basic Auth

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To keep your Page visible only to a select group, utilize the Basic Authentication feature and set a username and password to be used for access to your Page. Set all accessibility parameters by clicking settings-cog.png>Settings

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