Resetting a Lost or Changed 2FA Login Method

Resetting your Two-Factor Authentication (2FA) setup can only be initiated by the Account Owner. To reset your password, follow these steps:

1. Contact the Account Owner: Reach out to the owner or administrator of the Uptime.com account to reset the 2FA. They can initiate the reset process for you by navigating to Settings > User Management, then clicking More Actions > Reset 2FA:

If you are the only user or the only administrator of the account and your device needs to be reset, please reach out to support@uptime.com.

2. Reset Process: Once the account owner initiates the reset, the existing 2FA setup will be disabled.

3. New QR Code: After the reset is complete, navigate to Uptime.com and login using your credentials. You will be presented with a new QR code. This QR code is used to set up your 2FA with your new authenticator app.

4. Set Up 2FA: Use your new authenticator app to scan the QR code provided, and submit the TOTP (Time-based One-Time Passwords) you see on the authenticator app on Uptime.com. And done! You're new 2FA is set up.