Configuring ilert Integration

ilert is an AI-driven company providing a comprehensive incident management platform for alerting, on-call coordination, and incident communication, helping companies improve their digital uptime.

Please Note: These instructions are based on a third-party and are subject to change without warning.

Table of Contents

• Integration Setup
• Assign Integration to Existing Contacts
• Create New Contacts for the Integration
• Test Your Integration
• Assign Integration Contact to a Check
• FAQ

Integration Setup

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1. Log in to your ilert account.
2. Navigate to Alert sources → Alert sources, then click Create new alert source.
3. In the search field, type Uptime, select the Uptime integration, and click Next.
4. Enter a name for the alert source. Optionally, assign one or more teams. Click Next.
5. Choose an escalation policy by either creating a new one or selecting an existing policy.
6. Select your preferred alert grouping option, then click Continue setup. (You can choose Do not group alerts for now and adjust this later if needed)
7. (Optional) Configure additional settings such as custom alert templates or notification priority.
8. On the final page, copy the generated Uptime URL (You will need this URL when configuring Uptime.com).
9. Now go to Uptime.com
10. In Uptime.com left navigation, go to Notification → Integrations.
11. On the tab Library, search for ilert in the integrations list and click Add.
12. In the Add ilert Integration modal, fill in the following fields:
    a. Name
    b. Assign to Contacts
    c. Webhook URL (Paste the Uptime URL copied from ilert)
13. Click Add New to save and activate the integration.

Note: For more information, check the ilert integration guide for Uptime.com.

Assign Integration to Existing Contacts

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To add your integration to an existing contact, click on or type the name of the contact into the Assign to Contacts field within the integration setup screen. 

Create New Contacts for the Integration

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Adding a dedicated or new contact cannot be done within the integrations screen. To do so first, click Notifications > Contacts. 

You can select New Contact, or add your integration to an existing contact. 

Select the ilert option from the Integrations field within the Add Contact screen.

Test your integration

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Test your integration with one or more of the following methods:

1. Navigate to Notification > Integrations > Active then click More Actions > Test next to the integration name
2. Force the Check assigned to your Integration to fail by altering it (HTTPS checks can use a misspelling of the domain, for example)
3. Click Notification > Contacts, locate a contact that is associated with the integration, then click Test Contact to send a test notification to all methods associated with the Contact:

Assign Integration Contact to a Check

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If you have created a new or dedicated contact for your integration, you will need to add it to specific checks. 

If you have assigned the integration to a contact that is already assigned to one (or more) checks, you may skip this step. 

Finally, return to your Check’s Edit screen and assign ilert as one of the Contacts to be notified of a downtime event.

FAQ

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What happens when an alert is created or resolved in Uptime.com?

When an alert is created in Uptime.com, a corresponding alert is sent in ilert. When the alert is resolved on Uptime.com, same happens in ilert automatically. No manual action needed.