Why am I Not Seeing My RUM Data

Having trouble seeing RUM data after you’ve setup a RUM check? This page will help troubleshoot the issue.

Did you Remember the HTML Snippet?

Once you have created a RUM check, Uptime.com will provide an HTML snippet needed to collect RUM data. Remember, the RUM check only monitors pages that include this HTML snippet.

Is the HTML Snippet in the Proper Place?

The RUM HTML snippet must be placed before the closing </body> attribute on the URL(s) you plan to track.

Once you have verified you have taken these steps, you need to wait until the URLs you’ve configured receive traffic. If the problem persists, contact Uptime.com support and let us know your findings.